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10px;border-left:3px solid var(--mood);border-radius:var(--radius-sm);background:var(--mood-bg)}.crm-sentiment .crm-field-label{padding-bottom:0}.crm-sentiment-positive{--mood: var(--success);--mood-bg: var(--success-bg)}.crm-sentiment-neutral{--mood: var(--text-secondary);--mood-bg: var(--bg-subtle)}.crm-sentiment-negative{--mood: var(--danger);--mood-bg: var(--danger-bg)}.crm-sentiment-value{display:inline-flex;align-items:center;gap:6px;margin-left:auto;font-size:12.5px;font-weight:700;color:var(--mood)}.crm-sentiment-dot{width:8px;height:8px;border-radius:50%;background:var(--mood)}.crm-sentiment-source{padding:0 5px;border-radius:3px;font-size:9.5px;font-weight:700;line-height:15px;color:var(--primary-600);background:var(--bg-surface)}.crm-code-list{display:flex;flex-direction:column;gap:4px}.crm-code{display:flex;min-width:0;cursor:pointer}.crm-code-body{flex:1;min-width:0;display:flex;align-items:flex-start;gap:8px;padding:5px 9px;border:1px solid var(--border-color);border-radius:var(--radius-sm);background:var(--bg-surface);transition:border-color .12s ease,background-color .12s ease}.crm-code:hover .crm-code-body{border-color:var(--border-strong)}.crm-code-radio{flex-shrink:0;width:13px;height:13px;margin-top:1px;border:1.5px solid var(--border-strong);border-radius:50%;background:var(--bg-surface)}.crm-code input:checked+.crm-code-body{border-color:var(--primary-500);background:#fffaf8}.crm-code input:checked+.crm-code-body .crm-code-radio{border-color:var(--primary-500);box-shadow:inset 0 0 0 3px var(--bg-surface);background:var(--primary-500)}.crm-code input:focus-visible+.crm-code-body{outline:2px solid var(--primary-500);outline-offset:1px}.crm-code-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}.crm-code-name{display:flex;align-items:baseline;flex-wrap:wrap;gap:0 6px;font-size:12px;font-weight:600;color:var(--text-main)}.crm-code-id{font-size:10.5px;font-weight:500;color:var(--text-subtle)}.crm-code-reason{overflow:hidden;font-size:11px;line-height:1.4;color:var(--text-secondary);white-space:nowrap;text-overflow:ellipsis}.crm-code-other .crm-code-name{font-weight:500;color:var(--text-secondary)}.crm-code-confidence{flex-shrink:0;display:flex;align-items:center;gap:6px;font-size:11px;font-weight:600;font-variant-numeric:tabular-nums;color:var(--text-secondary)}.crm-code-meter{width:36px;height:4px;border-radius:2px;background:var(--bg-subtle);overflow:hidden}.crm-code-meter>span{display:block;height:100%;background:var(--primary-500)}@media (prefers-reduced-motion: reduce){.crm-code-body{transition:none}}.crm-dlg-other-select{width:100%;padding:6px 8px;border:1px solid var(--border-color);border-radius:6px;font-size:12.5px}.crm-dlg-codes-empty{width:100%;font-size:11.5px;color:var(--warn)}.crm-pending-pill{position:fixed;right:16px;bottom:16px;z-index:9990;display:flex;align-items:center;gap:8px;padding:9px 12px;background:var(--bg-surface);border:1px solid var(--border-color);border-left:3px solid var(--primary-500);border-radius:8px;box-shadow:0 4px 12px #0000001a;font-size:12px;color:var(--text-main)}.crm-pending-pill-warn{border-left-color:var(--warn)}.crm-pending-spinner{width:12px;height:12px;flex-shrink:0;border:2px solid var(--primary-50);border-top-color:var(--primary-500);border-radius:50%;animation:crm-pending-spin .8s linear infinite}@keyframes crm-pending-spin{to{transform:rotate(360deg)}}.crm-pending-retry{padding:3px 10px;border:1px solid var(--border-color);border-radius:5px;background:#fff;font-size:11.5px;color:var(--text-main);cursor:pointer}.crm-pending-dismiss{border:none;background:none;font-size:15px;line-height:1;color:var(--text-subtle);cursor:pointer;padding:0 2px}.crm-dlg-error{font-size:12px;color:var(--danger)}.crm-dlg-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:4px}.crm-dlg-btn-secondary{background:#fff;color:var(--text-main);border:1px solid var(--border-color);border-radius:6px;padding:6px 14px;font-size:12.5px;font-weight:600;cursor:pointer}.crm-dlg-btn-primary{background:var(--primary-600, #17a2b8);color:#fff;border:1px solid var(--primary-600, #17a2b8);border-radius:6px;padding:6px 14px;font-size:12.5px;font-weight:600;cursor:pointer}.crm-dlg-btn-primary:disabled,.crm-dlg-btn-secondary:disabled{opacity:.6;cursor:default}.call-state-badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:4px;font-size:10.5px;font-weight:700;background:var(--warn-bg);color:var(--warn);border:1px solid #fde68a}.card-options{display:flex;flex-direction:column;gap:5px;margin-top:8px}.option-btn{text-align:left;font-size:12.5px;padding:6px 10px;border-radius:8px;border:1px solid var(--border-color);background:var(--bg-subtle);color:var(--text-main);cursor:pointer;line-height:1.4;transition:all .15s ease}.option-btn:hover{border-color:var(--primary-500);background:var(--primary-50);transform:translateY(-1px);box-shadow:0 3px 8px -2px #ff57222e}.card-actions{display:flex;align-items:center;gap:5px;margin-top:8px}.card-action-btn{font-size:11px;font-weight:600;padding:4px 10px;border-radius:7px;border:1px solid transparent;background:transparent;color:var(--text-subtle);cursor:pointer;transition:all .15s ease}.card-action-btn:hover{background:var(--bg-subtle);color:var(--text-secondary)}.card-action-btn.primary{background:linear-gradient(135deg,var(--primary-500) 0%,var(--primary-600) 100%);border-color:transparent;color:#fff;font-weight:700;box-shadow:0 2px 8px -1px #ff572252}.card-action-btn.primary:hover{box-shadow:0 4px 12px -1px #ff572266;transform:translateY(-1px)}.card-action-btn.primary:active{transform:translateY(0)}.card-action-btn.primary.is-used{background:var(--primary-50);border-color:#ffccbc;color:var(--primary-600);font-weight:700;box-shadow:none;transform:none}.card-action-btn.primary.is-used:hover{background:#ffccbc;color:#bf360c}.embed-unavailable{display:flex;align-items:center;justify-content:center;min-height:100vh;background:var(--bg-app)}.embed-unavailable-card{max-width:360px;padding:22px 24px;background:var(--bg-surface);border:1px solid var(--border-color);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);text-align:center}.embed-unavailable-title{font-size:15px;font-weight:700;color:var(--text-main);margin-bottom:6px}.embed-unavailable-body{font-size:13px;color:var(--text-secondary);margin-bottom:10px}.embed-unavailable-code{display:block;font-size:11.5px;color:var(--danger);background:var(--danger-bg);padding:6px 8px;border-radius:var(--radius-sm);word-break:break-all}.reactivate-session-btn{margin-top:4px;padding:9px 16px;font-size:13px;font-weight:600;color:#fff;background:var(--primary-600);border:none;border-radius:var(--radius-sm);cursor:pointer}.reactivate-session-btn:hover:not(:disabled){background:#f4511e}.reactivate-session-btn:disabled{opacity:.6;cursor:default}.panel-toggle-btn{display:inline-flex;align-items:center;gap:4px;background:var(--bg-subtle, #f1f5f9);border:1px solid var(--border-color, #cbd5e1);color:var(--text-secondary, #475569);border-radius:var(--radius-sm, 6px);padding:4px 9px;font-size:11.5px;font-weight:500;cursor:pointer;margin-left:6px;transition:all .15s ease}.panel-toggle-btn:hover{background:#e2e8f0;color:var(--text-main, #0f172a)}.panel-toggle-btn.is-collapsed{background:var(--primary-50);border-color:#ffccbc;color:var(--primary-600)}.panel-toggle-btn.is-collapsed:hover{background:#ffccbc}.end-call-btn{display:inline-flex;align-items:center;gap:5px;background:linear-gradient(135deg,#fff5f5,#fee2e2);border:1px solid #fca5a5;color:#dc2626;border-radius:var(--radius-sm, 6px);padding:4px 10px;font-size:11.5px;font-weight:600;cursor:pointer;margin-left:6px;transition:all .15s ease;box-shadow:0 1px 2px #dc26260f;line-height:1.2}.end-call-btn:hover{background:linear-gradient(135deg,#fee2e2,#fecaca);border-color:#f87171;color:#b91c1c;box-shadow:0 2px 5px #dc262626;transform:translateY(-.5px)}.end-call-btn:active{background:#fca5a5;border-color:#ef4444;transform:translateY(0);box-shadow:0 1px 2px #dc26261a}.end-call-btn svg{flex-shrink:0;transition:transform .15s ease}.end-call-btn:hover svg{transform:scale(1.1)}.iframe-reply-composer{border-top:1px solid var(--border-color);padding:10px 14px 11px;display:flex;flex-direction:column;gap:5px;background:var(--bg-surface);box-shadow:0 -6px 16px -10px #0f172a1f;flex-shrink:0}.iframe-reply-row{display:flex;align-items:flex-end;gap:8px;background:var(--bg-subtle);border:1px solid var(--border-color);border-radius:14px;padding:4px 6px 4px 14px;transition:all .2s ease}.iframe-reply-row:focus-within{background:#fff;border-color:var(--primary-500);box-shadow:0 0 0 3px #ff70431f,0 2px 6px #0f172a0f}.iframe-reply-row textarea{flex:1;box-sizing:border-box;min-height:36px;max-height:120px;resize:none;padding:8px 0;font-size:13px;line-height:1.45;font-family:inherit;border:none;outline:none;background:transparent;color:var(--text-main)}.iframe-reply-row textarea::placeholder{color:#94a3b8;font-size:12.5px}.iframe-reply-row textarea:disabled{opacity:.6}.iframe-reply-send-btn{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:8px;border:none;background:linear-gradient(135deg,var(--primary-500) 0%,var(--primary-600) 100%);color:#fff;cursor:pointer;flex-shrink:0;margin-bottom:2px;transition:all .18s cubic-bezier(.4,0,.2,1);box-shadow:0 1px 3px #ff572240}.iframe-reply-send-btn:hover:not(:disabled){transform:translateY(-1px) scale(1.04);box-shadow:0 3px 8px #ff572259}.iframe-reply-send-btn:active:not(:disabled){transform:translateY(0) scale(.97)}.iframe-reply-send-btn:disabled{background:#f1f5f9;color:#94a3b8;box-shadow:none;cursor:not-allowed;opacity:.8}.reply-spinner{width:13px;height:13px;border:2px solid rgba(255,255,255,.35);border-top-color:#fff;border-radius:50%;animation:reply-spin .65s linear infinite}@keyframes reply-spin{to{transform:rotate(360deg)}}.iframe-reply-hint{display:flex;justify-content:flex-end;padding:0 4px}.iframe-reply-hint span{font-size:9.5px;color:var(--text-subtle)}.iframe-reply-hint strong{font-weight:600;color:var(--text-secondary)}.live-sentiment{display:inline-flex;align-items:center;gap:6px}.live-sentiment-label{font-size:10.5px;font-weight:600;color:var(--text-subtle);text-transform:uppercase;letter-spacing:.4px;white-space:nowrap}@media (max-width: 720px){.live-sentiment-label{display:none}}.live-sentiment-pending{font-size:11px;font-style:italic;color:var(--text-subtle)}